





Common questions
How much does it cost me?
It depends on your employer. Some cover the cost of each withdrawal so Paytime is free to use. Others pass on a small transaction fee, similar to an ATM withdrawal. Either way, you'll always see the cost in the app before confirming a transfer. There's no interest and no ongoing fees.
How quickly does the money arrive?
Most Australian banks support real-time transfers, so funds usually arrive in minutes.
Who do I contact for help?
You can start a live chat with our support team directly in the app. You can also email support@paytime.com.au or call 1300 80 49 60 during business hours. The Paytime support team is based in Australia.
Don't see your employer listed?
Paytime is only available through employers that have partnered with us. If your workplace isn't on the list, let us know and we'll reach out to them on your behalf.
